Refund policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to return it within 14 days of receiving your item.
Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact us at [your email address] within 14 days of receiving your order.
Once your return is approved, we will provide you with return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items
- Items returned after 14 days
- Gift cards (if applicable)
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [your email address] with photos, and we will resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Support email: alexander10ruud@gmail.com